Connect with your customers using Facebook Messenger, LiveChat
Connect with your customers using
Engage with users on your Facebook page
Engage with them directly in Facebook talk window. Let them reach you anytime and anywhere, both on mobile and desktop. Provide real-time support via LiveChat & Facebook Messenger integration and make your customers feel you are always where they need your customer service.
Treat Facebook talks using dedicated app for support
Don’t make your support agents switch the apps to reaction your customers. Gather all talks in LiveChat and treat them all more effectively. Talk with your customers within their Facebook talk and use this chance to convert them.
Improve your conversion even up to 485%
Sometimes it’s a matter of one doubt or unanswered question that postpone your customer buying decision. Providing your website visitors the possibility to get the answers right away has proven to boost conversion even by 485%.
Boost it up with Facebook Messenger integration
Consider your broad audience on Facebook as your website visitors. Mix it up with the conversion improvements and…, you can do the math.
Take advantage of Facebook Messenger features
It’s a sin not to use fine features when provided. Share photos and links when needed, see the statuses of delivered and read messages, be ready to response when typing indicator shows up, and what’s most significant, get the name of the customer and use it to make talk more individual.
Adjust to your customer and be where they need you
The must-do for every support rep is to adjust to the customers’ feelings, vocabulary and moods. Now, it’s time to adjust to their favourite communication channel as well! Don’t make your clients switch windows, tabs or channels – talk with them via Facebook Messenger.
Improve your quality with no extra effort
LiveChat agent can be ten times more effective than a phone agent, without losing on quality. With the help of pre-defined responses, talk history and 3rd-party implement integrations, you don't need to worry about extra costs and efforts – just concentrate on providing best support.
Provide the best customer satisfaction out there
Live talk solutions provide better customer practice than other customer service channels. Talk with your prospects from Facebook Messenger and concentrate on delivering best customer satisfaction.
Use one instrument to cover all customer service channels
Messages are the fresh hype of communication. More than 1,8 billion users use Facebook Messenger, WhatsApp and other talk apps monthly. They are always online and expect it from brands too.
Ready to provide the best customer service in your industry?
Use our web and desktop apps in your office or, while being outdoor – take LiveChat mobile app for Android, iPhone or iPad with you. Helping your customers was never that effortless and portable, was it?
Join as beta tester and get access very first!
Thanks for subscribing, we will keep you posted about LiveChat integration with Facebook Messenger!