Live Talk and Customer Engagement Software Platform, Bold360

August 4, 2017 admin_en Comments 0 Comment

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next stir, address routine inquiries instantly, and free up agent resources for high value interactions.

With the utter context of every engagement, you won’t miss a hit when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enhanced 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Bold360’s modern, intuitive UI was specifically designed to make agents more efficient and effective. It’s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work swifter.

Let’s get began

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Finish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous devices available to communicate with the visitor including canned messages, slash directives, and transferring.

Slash directions are elementary to use and intuitive for the agent. Using slash directives keeps agents on the keyboard, helping them accomplish more talks effectively.

Canned Messages are not only a prompt, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

Visitor information contains primary contact information and where on the site they commenced the talk. By having this information readily available, agents can serve customers more efficiently and improve CSAT.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be struck.

See how Bold360:

Talk to a Bold360 pro?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Finished Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Bold360 by LogMeIn offers a total live talk software suite for enterprise websites. Features include live talk support for customer service, mobile live talk, API integration, and sophisticated administration and reporting. As digital retail channels become more and more significant, Bold360 customer support software offers ways to engage with customers online through live customer support talk and movie talk software.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next stir, address routine inquiries instantly, and free up agent resources for high value interactions.

With the utter context of every engagement, you won’t miss a strike when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enhanced 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get began

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Finish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous contraptions available to communicate with the visitor including canned messages, slash directives, and transferring.

Slash guidelines are elementary to use and intuitive for the agent. Using slash directives keeps agents on the keyboard, helping them finish more talks effectively.

Canned Messages are not only a quick, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

Visitor information contains primary contact information and where on the site they began the talk. By having this information readily available, agents can serve customers more efficiently and improve CSAT.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be amazed.

See how Bold360:

Talk to a Bold360 accomplished?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Ended Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next stir, address routine inquiries instantaneously, and free up agent resources for high value interactions.

With the utter context of every engagement, you won’t miss a hammer when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enlargened 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get began

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Finish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous contraptions available to communicate with the visitor including canned messages, slash guidelines, and transferring.

Slash directions are plain to use and intuitive for the agent. Using slash directives keeps agents on the keyboard, helping them finish more talks effectively.

Canned Messages are not only a swift, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be affected.

See how Bold360:

Talk to a Bold360 pro?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Finished Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Bold360 by LogMeIn offers a utter live talk software suite for enterprise websites. Features include live talk support for customer service, mobile live talk, API integration, and sophisticated administration and reporting. As digital retail channels become more and more significant, Bold360 customer support software offers ways to engage with customers online through live customer support talk and movie talk software.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next budge, address routine inquiries instantly, and free up agent resources for high value interactions.

With the total context of every engagement, you won’t miss a hit when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enlargened 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get commenced

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Accomplish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous instruments available to communicate with the visitor including canned messages, slash directions, and transferring.

Slash directives are ordinary to use and intuitive for the agent. Using slash guidelines keeps agents on the keyboard, helping them finish more talks effectively.

Canned Messages are not only a swift, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be struck.

See how Bold360:

Talk to a Bold360 accomplished?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Ended Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next budge, address routine inquiries instantaneously, and free up agent resources for high value interactions.

With the utter context of every engagement, you won’t miss a hit when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enlargened 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get began

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Accomplish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous implements available to communicate with the visitor including canned messages, slash instructions, and transferring.

Slash directions are ordinary to use and intuitive for the agent. Using slash directives keeps agents on the keyboard, helping them finish more talks effectively.

Canned Messages are not only a quick, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be amazed.

See how Bold360:

Talk to a Bold360 pro?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Ended Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next budge, address routine inquiries instantly, and free up agent resources for high value interactions.

With the total context of every engagement, you won’t miss a strike when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enhanced 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get embarked

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Finish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it shows up here. The agent then has numerous devices available to communicate with the visitor including canned messages, slash directives, and transferring.

Slash instructions are plain to use and intuitive for the agent. Using slash guidelines keeps agents on the keyboard, helping them accomplish more talks effectively.

Canned Messages are not only a swift, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be affected.

See how Bold360:

Talk to a Bold360 accomplished?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Ended Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next stir, address routine inquiries instantaneously, and free up agent resources for high value interactions.

With the total context of every engagement, you won’t miss a strike when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enhanced 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get began

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Finish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it emerges here. The agent then has numerous implements available to communicate with the visitor including canned messages, slash instructions, and transferring.

Slash instructions are plain to use and intuitive for the agent. Using slash instructions keeps agents on the keyboard, helping them accomplish more talks effectively.

Canned Messages are not only a swift, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

Visitor information contains primary contact information and where on the site they embarked the talk. By having this information readily available, agents can serve customers more efficiently and improve CSAT.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be struck.

See how Bold360:

Talk to a Bold360 experienced?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Finished Tiles: 0 of

*These features are only included in the legacy BoldChat product.

Live Talk and Customer Engagement Software Platform, Bold360

Intelligent engagement that puts customers very first.

Four Steps to Convert The Contact Center For Customer Service Excellence

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

7 plays you need to take your customer engagement strategy to the next level

Get a 360° view of your customer.

Thanks to rich customer insights, you can customize the practice, swiftly address needs and hit the bull’s-eye with targeted offers.

Anticipate your customer’s next budge, address routine inquiries instantly, and free up agent resources for high value interactions.

With the total context of every engagement, you won’t miss a hammer when customers transition from channel to channel.

Wherever your customers are, that’s where you’ll be.

Trusted by the companies you trust.

"Our conversion rate has enhanced 33% and our NPS has improved 21%."

Explore the intelligent Agent Workspace

Take an interactive tour.

Let’s get commenced

Let’s personalize your practice:

Welcome to the Bold360 Agent Workspace Interactive Tour.

100% web based cross platform support on modern browsers

Built for speed – dynamic loading and low resource utilization

Accomplish transparency across contact history and omni-channel work queues

Optimized interface and functionality for agents to better multi-task

All an agent’s talk and email engagements can be seen on the left-hand side. Click on the talk to accept it and begin communication.

Hover over the talk and email icons to set yourself to available for each channel. When the icon is green, the agent is logged-in.

Once a talk is accepted, it emerges here. The agent then has numerous devices available to communicate with the visitor including canned messages, slash guidelines, and transferring.

Slash guidelines are plain to use and intuitive for the agent. Using slash directions keeps agents on the keyboard, helping them finish more talks effectively.

Canned Messages are not only a swift, convenient way to communicate with customers, but they are also lightly searchable so agents can quickly find the right message at the right time.

The agent can see the history of engagements to retain any context from the prior conversation or search past conversations by keyword.

Sorry, we love our mobile devices too.

But this demo is best viewed on a larger screen. When you’re on a desktop come check it out; you’ll be affected.

See how Bold360:

Talk to a Bold360 accomplished?

Let us get in contact with you!

Thank you

Someone will be in contact with you soon.

Click on a tile to expose the feature.

Ended Tiles: 0 of

*These features are only included in the legacy BoldChat product.