Five Examples of how Live Talk can be Utilized, Provide Support
Five Examples of how Live Talk can be Utilized
Live Talk has has taken the number one place on the market of communication software displaying constant users growth and popularity among consumers. More and more companies have been setting their choice on business Live Talk communication solution, utilizing it together with phone, web self-service and email support. For most companies Live Talk turned out to be an untapped potential, which led to enlargened sales for one businesses and to higher customer satisfaction scores for others. Suggesting live assistance to customers has become a growing trend among businesses, helping them to enhance online customer practice. In this article we will demonstrate different examples based on our customers' practice of how Live Talk software can be utilized. We sincerely thank our users for sharing their practice and providing testimonials.
Airfarenow.com has noticed a considerable growth of customer satisfaction and loyalty:
TravelPapa.com website example
“We have had the provide support integrated into our website for a while now and we have received wonderful feedback from clients who can contact us in real time and get quick answers to their questions. A real individual touch that online business lacks. This product makes us look good as we can provide such quick customer service. Something astounding and memorable that will keep clients coming back to us. Very recommended to all online businesses,” – says Anna Mehrabian, Airfarenow.com.
A superb implement for enhancing customer support.
Florida State University has uncovered lots of useful features for making their customer support more efficient:
FSU website example
“The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis. According to our customers, the talk software is a wow-factor on the OTC website. Some of the features that the OTC operators find useful and joy are the icons with the fresh version, the capability to thrust a page, and accessibility of transcripts of finished talks. Our operators practice enhanced productivity while using your product because they can at the same time contact other resources either by inviting another operator into the talk or calling other departments for assistance with customer issues,” – says Sandra Gillespie, Sr. Information Specialist
Premium support for prospects and platinum customers.
Articulate utilizes Live Talk software as a premium customer care instrument. Suggesting more private treatment together with an capability to get assistance with a click helps to considerably increase customer satisfaction rates:
Articulate website example
“We're a well-known e-learning software company that prides itself on quality products and superb customer service, so we deny to use any product that doesn't meet our very high standards.
After experiencing one headache after another with licensed live talk software running on our own server, I began a frustrating search to find a replacement suggesting. I tested a handful of other solutions before finding Provide Support, which is far and away the best live talk suggesting on the market. It's swift, exceptionally reliable, effortless to set up, and provides my customers with a seamless user practice – without the need to be tied to a specific browser or to download clunky Java. The admin configuration is a snap to set up. You also can't hit the price. Other solutions are way overpriced.
We've been using Provide Support to suggest our prospects and platinum support customers live sales talk for more than six months now, and I see no reason to ever look for an alternative. Fairly simply, it works,” – shares Gabe Anderson, Director of Customer Support, Articulate.
Provide Support offers lithe and fully customizable Live Talk solution used globally
Chinese mail forwarding services provider ETO eCommerce Ltd has been successfully utilizing Provide Support for their communication needs on the Chinese market, suggesting superior customer support services to their users:
Eto website example
“ETO is the leading mail forwarding services provider in China, we need online live help system to provide the best service to worldwide customers, so we have used Live Person for three years, but once we found and tested Provide Support, we liked it very much. The send file function is excellent, we need it to send documents to online talk customers. Another amazing thing is that it supports Chinese very well. Sure, price is also better than Live Person.
They provided best support while we were deploying the system, so I think their customer support is also the best.” – says Richard Wang, ETO eCommerce Ltd CEO.
Live Talk is another step to a higher level of customer support – just give it a attempt.
Carlton Hotel Group Ltd has commenced using Live Talk on their website to assist with hotel reservations. Tho’ their customer support is not 24/7, Offline Live Talk Button permits website visitors leaving messages in rapid and convenient way, without a necessity to look for web forms or opening their email clients:
Carlton Hotel website example
“Since introducing our live talk option to our website, we have experienced improved customer satisfaction with our online service, which has resulted in a direct increase on our conversion rate. The Online Talk instrument provided by Provide Support has permitted our support staff to communicate both effectively and efficiently with our customers and assist in the delivery of enhanced revenues for the group,” – says Deirdre Ryan, Online Marketing Manager at Carlton Hotel Group Ltd
We are glad to please our customers
Provide Support is proud for having loyal customers and this proves how significant individual treatment and human touch when suggesting Live Talk assistance is:
Nutricia website example
“Our practice, as a company, with Provide Support, so far is excellent. We have received excellent treatment whenever we needed to contact Provide Support.
The answers are accurate and meaningful while employees are always courteous and patient in our discussions. The live talk services provided are of high quality, user friendly and very usable. Keep up the good work. ” – says Nikos Feratis, Danone Baby Nutrition Greece.
More leads, higher customer satisfaction scores, returning customers, diminished customer support costs, improved website conversion rates and brand recognition – these are just a few improvements which Live Talk software will bring to your business.
We would be glad to hear about your practice!
Five Examples of how Live Talk can be Utilized, Provide Support
Five Examples of how Live Talk can be Utilized
Live Talk has has taken the number one place on the market of communication software showcasing sustained users growth and popularity among consumers. More and more companies have been setting their choice on business Live Talk communication solution, utilizing it together with phone, web self-service and email support. For most companies Live Talk turned out to be an untapped potential, which led to enlargened sales for one businesses and to higher customer satisfaction scores for others. Suggesting live assistance to customers has become a growing trend among businesses, helping them to enhance online customer practice. In this article we will display different examples based on our customers' practice of how Live Talk software can be utilized. We sincerely thank our users for sharing their practice and providing testimonials.
Airfarenow.com has noticed a considerable growth of customer satisfaction and loyalty:
TravelPapa.com website example
“We have had the provide support integrated into our website for a while now and we have received wonderful feedback from clients who can contact us in real time and get quick answers to their questions. A real private touch that online business lacks. This product makes us look good as we can provide such quick customer service. Something extraordinaire and memorable that will keep clients coming back to us. Very recommended to all online businesses,” – says Anna Mehrabian, Airfarenow.com.
A excellent instrument for enhancing customer support.
Florida State University has uncovered lots of useful features for making their customer support more efficient:
FSU website example
“The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis. According to our customers, the talk software is a wow-factor on the OTC website. Some of the features that the OTC operators find useful and joy are the icons with the fresh version, the capability to shove a page, and accessibility of transcripts of ended talks. Our operators practice enhanced productivity while using your product because they can at the same time contact other resources either by inviting another operator into the talk or calling other departments for assistance with customer issues,” – says Sandra Gillespie, Sr. Information Specialist
Premium support for prospects and platinum customers.
Articulate utilizes Live Talk software as a premium customer care implement. Suggesting more individual treatment together with an capability to get assistance with a click helps to considerably increase customer satisfaction rates:
Articulate website example
“We're a well-known e-learning software company that prides itself on quality products and superb customer service, so we deny to use any product that doesn't meet our very high standards.
After experiencing one headache after another with licensed live talk software running on our own server, I began a frustrating search to find a replacement suggesting. I tested a handful of other solutions before finding Provide Support, which is far and away the best live talk suggesting on the market. It's swift, amazingly reliable, effortless to set up, and provides my customers with a seamless user practice – without the need to be tied to a specific browser or to download clunky Java. The admin configuration is a snap to set up. You also can't hit the price. Other solutions are way overpriced.
We've been using Provide Support to suggest our prospects and platinum support customers live sales talk for more than six months now, and I see no reason to ever look for an alternative. Fairly simply, it works,” – shares Gabe Anderson, Director of Customer Support, Articulate.
Provide Support offers nimble and fully customizable Live Talk solution used globally
Chinese mail forwarding services provider ETO eCommerce Ltd has been successfully utilizing Provide Support for their communication needs on the Chinese market, suggesting superior customer support services to their users:
Eto website example
“ETO is the leading mail forwarding services provider in China, we need online live help system to provide the best service to worldwide customers, so we have used Live Person for three years, but once we found and tested Provide Support, we liked it very much. The send file function is excellent, we need it to send documents to online talk customers. Another amazing thing is that it supports Chinese very well. Sure, price is also better than Live Person.
They provided best support while we were deploying the system, so I think their customer support is also the best.” – says Richard Wang, ETO eCommerce Ltd CEO.
Live Talk is another step to a higher level of customer support – just give it a attempt.
Carlton Hotel Group Ltd has embarked using Live Talk on their website to assist with hotel reservations. Tho’ their customer support is not 24/7, Offline Live Talk Button permits website visitors leaving messages in prompt and convenient way, without a necessity to look for web forms or opening their email clients:
Carlton Hotel website example
“Since introducing our live talk option to our website, we have experienced improved customer satisfaction with our online service, which has resulted in a direct increase on our conversion rate. The Online Talk contraption provided by Provide Support has permitted our support staff to communicate both effectively and efficiently with our customers and assist in the delivery of enhanced revenues for the group,” – says Deirdre Ryan, Online Marketing Manager at Carlton Hotel Group Ltd
We are blessed to please our customers
Provide Support is proud for having loyal customers and this proves how significant individual treatment and human touch when suggesting Live Talk assistance is:
Nutricia website example
“Our practice, as a company, with Provide Support, so far is excellent. We have received excellent treatment whenever we needed to contact Provide Support.
The answers are accurate and meaningful while employees are always courteous and patient in our discussions. The live talk services provided are of high quality, user friendly and very usable. Keep up the good work. ” – says Nikos Feratis, Danone Baby Nutrition Greece.
More leads, higher customer satisfaction scores, returning customers, diminished customer support costs, improved website conversion rates and brand recognition – these are just a few improvements which Live Talk software will bring to your business.
We would be glad to hear about your practice!